FAQ


HOW LONG DOES SHIPPING TAKE?

USA orders will arrive within approximately 14 days. This also depends on the customs entry process. Please understand all orders must be processed by our shipping facility which takes between 24-48 hours.

 

HOW DO I TRACK MY ORDER?

After ordering you will receive a confirmation email followed by a tracking number once your order is processed. Your tracking number will help you locate exactly where your package is and when it arrives at your shipping address.

 

WHAT SHOULD I DO IF THE SHIPMENT IS LOST OR STOLEN?

It is unlikely in that case. But if the goods damaged or lost, we will resend you another for compensating. But if the postal service delivers the goods to the wrong address you provided or you have moved of changed your address without notifying us in advance, we can do nothing to recover your order.

 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept every major credit and debit card including Visa, MasterCard, Discovery, and American Express. In addition, we accept Paypal, Apple Pay, as well as Bitcoin.

 

HOW TO PROPERLY STORE MY JEWELRY?

Jewelry should be kept dry. When not wearing the jewelry store it in the package that it arrives in or something similar. Always remove your jewelry when applying colognes, perfumes or other chemical products. Avoid storing the jewelry with rubber products.

 

ARE YOUR PRODUCTS MADE OF REAL GOLD/SILVER?

Yes, our pieces are made using only 18k PVD plating gold finishes which is the highest quality plating available and allows our jewelry to last longer than other companies products.

 

WHAT IS A VVS SIMULATE?

Diamonds are rarely flawless and cost an exuberant amount of money for no real reason. Thats why our VVS Simulates are tested to ensure perfect clarity, clearest coloration, and optimal brilliance. Every TheVault.io piece containing VVS Simulates are hand paved by craftsmen to ensure ever lasting quality.

 

CAN’T FIND WHAT YOU’RE LOOKING FOR?

If you have another inquiry that does not relate to the above please visit the contact us tab and submit your question so we may assist you. You may also reach out to us on instagram or at thevaultshopify@gmail.com . Be sure to include your name, inquiry and order number so we can quickly service your request.